FAQ'S

We provide free home delivery on every trampoline we sell. Typically, this would cost up to $250 due to the size and weight, but we cover that for you.

If you’re buying accessories separately, a flat $10 shipping fee applies.

Currently, we are unable to deliver to Alaska, Hawaii, the Marshall Islands, Northern Mariana Islands, or Puerto Rico.

Delivery speed depends on where you are located. Most orders arrive within 1 to 2 business days:

• About 80% of deliveries reach you in 1 business day
• 15% take 2 business days
• 5% may take between 3 to 6 business days

For remote areas, please allow an extra 1 to 2 business days.

We ship from several warehouses nationwide, including Nevada, Texas, Chicago, Indiana, Pennsylvania, and Georgia, to get your order to you as fast as possible.

We don’t offer in-store pickup at this time. But rest assured, your order will be delivered directly to your doorstep within 1 to 2 working days.

Sometimes, items in the same order arrive separately because they’re shipped from different warehouses or due to delivery logistics. Please check your tracking information for details, or contact us if you need assistance.

Our standard warranty covers any manufacturing faults or defects in your trampoline. It protects you against issues caused during the production process.

Please note, the warranty doesn’t cover damage from weather, misuse, poor maintenance, incorrect assembly, or normal wear and tear.

• 5 Year Warranty on the Frame
• 1 Year Warranty on the Jump Mat and Springs
• 1 Year Warranty on Spring Pads and Safety Net
• 1 Year Warranty on Accessories

The frame warranty covers only the metal frame against manufacturing defects — it does not include damage from weather, misuse, overloading, or external impact. Minor surface rust spots smaller than 2cm are not covered.

Small holes (under 2cm) in the jump mat aren’t covered either. The jump mat warranty excludes damage from misuse and normal wear and tear.

The spring pads, safety net, and net poles warranties do not cover damage caused by poor maintenance, weather, misuse, incorrect assembly, or natural wear.

• Damage from ground movement or natural disasters
• Damage caused by improper use or maintenance
• Poor installation or setup on unsuitable surfaces
• Damage from shipping carriers or installers
• Accidental damage or negligence
• Damage from storms or strong winds
• Normal wear and tear
• Surface rust or water stains
• Small holes in the jump mat under 2cm
• Fading and weathering of pads, netting, and matting over time
• Damage from unapproved accessories
• Products used commercially without prior written agreement

Making a claim is simple. Just fill out our contact form with your order details and a description of the issue. One of our friendly support team members will get back to you as soon as possible.

We offer several convenient and secure ways to pay for your Lunar trampoline and accessories including Credit & Debit cards, PayPal & Affirm Financing.

Pay quickly and safely with Shopify Pay. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your payment is fully secure and encrypted.

If you prefer PayPal, you can use your account to checkout. Selecting PayPal will redirect you to their site to confirm payment before your order is finalised.

Want to spread the cost? Affirm lets you pay over time with no hidden fees or surprises. It’s an easy way to get your trampoline now and pay later. Learn more.

Download easy-to-follow PDF manuals for your trampoline or accessories from our assembly guides page.